Independent practices
Helping business owners balance surveying, sales, administration and customer service.
CUSTOMER STORIES
Real experiences. Measurable results.
Discover how surveying practices of different sizes use Survey Booker to reduce administration, improve customer communication, strengthen their processes and create room to grow.
Video stories
Practice outcomes
End-customer feedback
VOICES FROM ACROSS THE PROFESSION
Different businesses. Shared ambitions.
See what some of our customers have to say about the difference Survey Booker has made to their businesses, teams and customer journeys.
Growing teams
Creating the structure and capacity to take on more work without multiplying manual administration.
Multi-office businesses
Connecting people, locations and instructions through one clearer operational view.
Established organisations
Supporting consistent processes, customer journeys and reporting across a larger operation.
OUTCOMES IN THEIR OWN BUSINESSES
More than software. A practical difference.
Our customers tell us Survey Booker delivers benefits across every part of their businesses. Yet three themes come through again and again: less time spent on administration, stronger business growth and more enquiries converted into instructions.
less time spent on administration
Reported by Holywell Surveyors after moving its workflow into Survey Booker.
Watch Holywell’s story →increase in turnover
Landview Surveyors connected faster response times with capacity to recruit and grow.
Watch Landview’s story →increase in converted web traffic
Lock & Key Home Surveys created a clearer and more professional route from enquiry to instruction.
Watch Lock & Key’s story →Results are individual customer experiences and will vary according to each business, implementation and use of the platform.
FEATURED CUSTOMER STORY
From hidden inefficiencies to a more connected customer experience.
I don’t think I realised until I started using Survey Booker the amount of challenges and inefficiencies I had within my process.
Holywell Surveyors
Independent surveying practice
- Up to 90% less administration time
- At least 50% increase in weekly revenue
- More regular and reassuring customer communication
MORE CUSTOMER VOICES
Not every valuable experience needs a video.
Alongside our video stories, customers have shared how Survey Booker has supported communication, efficiency, lead generation and the personal service they provide.
Survey Booker has become an integral part of our offering and has helped pave the way for the lead-generation activities we undertake today. It manages customer quote requests and online bookings, while also automating client communications and important documentation.
Watsons Property Group
Survey Booker has enabled us to provide a more personal and bespoke service, not less. The financial outlay has already repaid itself many times over in efficiency savings.
Destin Chandler Hawkins Read the full case study →
The volume and quality of my instructions have increased, and I am dealing with higher-value properties with the added benefit of higher fees. Your system is first class and very economic.
Bennett Morgan
Excellent software, very pleased.
Central UK Surveyors
What used to take me 30 minutes or so per instruction — emailing quotes, taking instructions, typing terms and invoicing — now takes five minutes tops.
Precise Surveyors Read the full case study →
It’s not just surveyors who love Survey Booker. Hear from your end customers.
A connected internal process can create a clearer, easier and more reassuring experience for the people booking and receiving surveys.
★★★★★“Booked online, received multiple confirmations along the way which provided me with reassurance that matters were progressing.”
Surveying customer
★★★★★“The whole customer journey process was quick and smooth. I loved the automated updates via texts and emails and the option to pay by card.”
Surveying customer
★★★★★“This has been the most seamless and easy process.”
Surveying customer
★★★★★“Excellent service. The online process gives a great service and regular updates on the progress of the report.”
Surveying customer
★★★★★“The whole process was seamless. It was so easy to book online and receive updates.”
Surveying customer
★★★★★“Booked on the online portal — it was just really easy, almost too easy!”
Surveying customer
YOUR STORY COULD BE NEXT
See what a more connected way of working could mean for your practice.
Book a tailored demonstration and explore how Survey Booker can support your sales, administration, compliance and customer experience.