Communication Tools For Individuals And Small Businesses

Our customisable communication tools for individuals and small businesses help you engage with your customers more easily. Elevate your customer experiences with a diverse set of interaction channels.

Enhancing Customer Experience Through Communication

Survey Booker provides a comprehensive set of tools designed to enhance your company’s communication with your customers. The foundation of exceptional experiences lies in effective communication. Survey Booker offers a range of communication channels allowing you to customise your approach to customer preferences. 

By adopting a diverse range of communication methods, your business gains the ability to facilitate enriched interactions and cultivate stronger connections with your valued customers.

SMS (bolt-on / higher plan)

Calls (bolt-on / higher plan)

Email Communications: Streamlined Email Interaction

Discover the power of Survey Booker’s email capabilities, which seamlessly blend automated and manual outreach. 

Automated Sales Emails: leads come in 24/7 and these emails keep your leads engaged until you have the chance to personally connect and convert them. By providing key information, it keeps your business top-of-mind and helps prevent a hasty booking with someone else.

Job Updates: keep your customers informed and reassured with automatic job updates. These messages provide a seamless way to keep your customers in the loop about every stage of their job, eliminating the need for chaser follow-up calls. With these updates, your clients can rest assured that everything is progressing smoothly and frees you up to speak and the key moments.

Manual Email Templates: save valuable time by setting up manual email templates. No need to craft the same emails repeatedly. With our templates, you can swiftly send out manual updates without the hassle of starting from scratch every time. 


Connect any email provider and effortlessly send and log automated and manual emails to customers. Survey Booker conveniently logs all email replies to job records, providing valuable support for customer management and audit compliance. Access your entire communication history anytime, anywhere.

Messaging: Seamlessly Communicate with Customers

Our integrated message system serves as a streamlined gateway for smooth and hassle-free customer communication. You can easily dispatch messages to your customers, and they, in turn, can effortlessly reach out to you through their accounts. This versatile tool allows for quick responses, whether through email notifications or directly within the portal.

It’s the ideal solution for those informal, rapid interactions that are often needed in business. This convenient feature ensures you maintain a strong connection with your customers and are readily available to offer the support they require. 

Explore our Array of Business-Boosting Features

Experience the power of Survey Booker’s comprehensive suite of time-saving tools and features. Each feature can be used to optimise your workflow, enhance customer interactions, and much more. Click through our business-boosting features for small businesses below to learn more.

I’d definitely recommend Survey Booker to others due to its scalability. It’s been able to grow as we’ve grown but also, it’s reasonably priced and even for a small firm of one person it would still make massive benefits.

Anthony Spencer


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