Optimising Processes

Best Survey Management System for Surveyors

What is a Survey Management System? A survey management system is designed to do just that – help you manage your surveys. However, they offer much more effective processes than traditional methods and help you to see problems before customers make you aware of them. A survey management system automates a lot of your manual

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December 1, 2022

8 tips to ensure your emails avoid spam filters

There are two things to get right here – make sure the basic technical bits are in place and then get your content optimised to make sure you end up in the inbox. Check your sender reputation As a starting point it’s worth checking that your domain isn’t listed on a sending blacklist. If you

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December 1, 2022

6 Tips to Encourage More Customers to Enquire on Your Website

You’ve put a lot of time and effort into driving traffic to your website—but what good is all that traffic if it doesn’t convert into leads? If you’re finding that customers are coming to your site but not taking the next step and enquiring, don’t despair. There are a few simple changes you can make

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November 23, 2022

How Automation Can Help You Get Better Customer Reviews

Good customer service is the lifeblood of any business, but providing great customer service can be a challenge—especially if you’re trying to do it all yourself or if your team is flat out. If you’re like most business owners, you know that customer reviews are important. After all, potential customers are more likely to do

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November 17, 2022

Being Effective vs Being Efficient

Are you being productive or just active? This is one of our favourite parts of “The 4-Hour Work Week” by Timothy Ferriss. Why? It really makes you stop and evaluate if you are performing well. So, how does he define effectiveness and efficiency? Effectiveness is doing the things that get you closer to your goals.

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August 2, 2022

3 tips for creating high converting emails

Think about the last time an email landed in your inbox after you made an enquiry about something. You might have found it really engaging and well structured, but maybe you aren’t able to remember one. When was the last time you took time out to review the emails you send out to customers to

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July 21, 2022

A Spreadsheet is not a CRM!

A spreadsheet is not a CRM – why does that matter for your surveying business? A spreadsheet is an easy way to get started without much planning. You can add in new columns and rows to log extra information as you learn what type of information you want to capture. Whilst they’re quick to create,

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July 8, 2022

Why adopting a CRM is key for a small surveying business

Remove stresses and optimise your business with a surveying CRM As a small surveying business, a typical way of managing your sales and ongoing survey management may look something like: This works well… until it doesn’t. There are a number of issues that arise from this way of working that aren’t apparent whilst things are

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July 1, 2022

Recession Proof Your Surveying Business with Automation

Make sure your surveying business is optimised to handle a recession No one knows if a recession is on the way or not. Different commentators have different opinions as to whether or not we are expecting to see another great recession or if things will all be fine. However, regardless of the actual outcome it

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June 24, 2022

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