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Sava Technical Bulletin 39 – Customer Management and Technology

Survey Booker in the Sava Technical Bulletin – Edition 35 Survey Booker Director, Matt Nally, talks about the importance of customer management and how technology can help you with this to reduce your risk of claims. Where there is a claim use of technology can help you better manage the claim process. Take a look

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December 21, 2021

Survey Management System

Whether you are a sole-trader or a large company it is important to have a survey management system in place to ensure every customer has a consistent experience. This also helps to maintain levels of quality when routines are disrupted.  What processes can a survey management system handle?  A survey management system can be set

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May 11, 2021

Software for Surveyors

Software for surveyors – which software is right for your surveying business? There is a whole host of software for surveyors depending on what you are looking to achieve in either the residential or commercial surveying sectors. The current software available to surveyors covers everything from boosting sales to data capture to submitting final reports.

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April 29, 2021

Best CRM for Surveyors

What is a CRM or Survey Management System? Your time, and your team’s time, is best spent on the tasks where you are fee earning – carrying our surveys or winning instructions. Admin tasks and finding information are a distraction. When the housing market is at its peak, you have more quote enquiries than you

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February 16, 2021

The Surveyor Hub Podcast – Customer Experience

Matt Nally, founder of Survey Booker, speaks with Marion Ellis on The Surveyor Hub Podcast Matt Nally from Survey Booker spoke with Marion Ellis from The Surveyor Hub about the customer experience in surveying and how technology can help surveyors to have more time for customers, surveys or themselves! We discussed: – How Matt conducted

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February 4, 2021

Sava Technical Bulletin 35 – Customer Experience v Customer Service

Survey Booker in the Sava Technical Bulletin – Edition 35 Survey Booker Director, Matt Nally, talks about the difference between customer experience and customer service in Sava’s latest technical bulletin. It is their largest edition to date and follows a previous article by Matt in Technical Bulletin 32. Create an account or login at Sava

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July 20, 2020

What Consumer Trends Will Still Be Here Post-Coronavirus?

The world has changed dramatically a lot in a few short weeks – more than anyone could have predicted. Of course, this has led to behaviour changes… Where such dramatic shifts take place we are learning to adapt. To see friends, to shop and to work in new ways. Where consumers and businesses resisted technology,

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April 29, 2020

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