Customer Journey

The Personal Touch of Automation: Enhancing Customer Service and Efficiency

In today’s fast-paced world, businesses are constantly seeking ways to improve customer service while optimising their internal operations. Enter automation—the game-changing technology that has revolutionised numerous industries, enabling organisations to deliver a more personal and efficient service to their customers. Contrary to popular belief, automation doesn’t eliminate human interaction; instead, it enhances it by freeing

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Making your survey and valuation reports more engaging

Bionic Reading font It may sound gimmicky from the title. But have you ever considered using a different font? We discussed in a previous post about using the dyslexie font for customers who struggle with dyslexia. This isn\’t a new idea but more options like this are coming to market that can help customers engage

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The Residential Survey Customer Journey – The Summary

We’ve taken a look at every touchpoint the customer has with your surveying company. There are a surprising number of touch points a customer has with you through the survey process, each one affecting their opinion of how good your service was.  We explore what each interaction looks like, how it affects you and your

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The Residential Survey Customer Journey Part 10: Collect Feedback

Feedback is crucial in understanding if what you are setting out to do is working for your customer. Your customers opinions are the best resource for improving customer experience and adjusting your actions to their needs.  It is no surprise that top performing companies understand the role customer feedback plays in business. It is important

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The Residential Survey Customer Journey Part 8: The Report

The moment we’ve all been waiting for… your report, your findings, should we still go ahead? A well thought out document with clear diagrams, annotated photographs or even embedded videos can be a beautiful thing. A great document layout takes planning. Of course, if you are offering the RICS Homebuyer Report you have to use

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