About Us
At SurveyBooker.co.uk, we are transforming the way surveyors manage their businesses. As the UK’s leading CRM for surveyors, we provide a streamlined, intuitive, and powerful platform that enhances operational efficiency, improves customer experiences, and drives business growth. We’re a dedicated team that believes in delivering outstanding service and making life easier for surveyors. If you’re passionate about technology, customer service, and problem-solving, we want to hear from you!
About the Role
As a Customer Support Executive, you will play a critical role in ensuring our customers receive timely, friendly, and effective support. You’ll be the first point of contact for users, assisting them with queries, troubleshooting issues, and ensuring they make the most of our platform. From refining our knowledge base to responding to tickets, your role will directly contribute to a seamless customer experience.
This is a fantastic opportunity for someone who enjoys working with people, solving problems, and improving processes. If you thrive in a dynamic, fast-paced environment and are eager to contribute to a growing business, this role is for you!
What You’ll Be Doing
✅ Handling Support Tickets – Managing customer queries efficiently and resolving issues in line with our service-level agreements (SLAs).
✅ Maintaining the Knowledge Base – Regularly updating and expanding support documentation to provide customers with clear and comprehensive self-help resources.
✅ System Walkthroughs & Tutorials – Reviewing, improving, and possibly delivering user onboarding and training sessions to help customers navigate the platform effortlessly.
✅ Proactive Customer Engagement – Reaching out to customers to offer assistance, identify common challenges, and ensure they’re fully benefiting from our platform.
✅ Troubleshooting & Problem Solving – Diagnosing technical issues and working with internal teams to implement solutions that improve the user experience.
✅ Feedback Loop – Gathering insights from customer interactions to suggest improvements to our product, service, and support processes.
✅ Collaboration with Teams – Working closely with developers, sales, and marketing to ensure a consistent and high-quality customer experience.
About You
We’re looking for a proactive, customer-centric problem-solver who is eager to make an impact. You don’t need to be a developer, but you should be comfortable with technology and eager to learn.
✔ Excellent Written and Verbal Communication Skills – You can explain complex topics in a way that’s clear, concise, and engaging.
✔ Customer-First Mindset – You genuinely enjoy helping people and finding solutions that enhance their experience.
✔ Tech-Savvy and Quick Learner – You’re comfortable using software, navigating CRM tools, and troubleshooting technical issues.
✔ Organised and Detail-Oriented – You can manage multiple tasks, prioritise efficiently, and maintain a high level of accuracy.
✔ Problem-Solver and Critical Thinker – You enjoy tackling challenges, thinking creatively, and making continuous improvements.
✔ Friendly and Approachable – Customers feel at ease reaching out to you because of your patience, empathy, and professionalism.
✔ Team Player – You collaborate well with colleagues, sharing insights and feedback to enhance the overall customer experience.
What You’ll Need
🎯 Previous experience in a customer support, customer success, or administrative role
🎯 Strong proficiency with technology and software platforms (experience with CRMs or SaaS tools is a plus!)
🎯 Outstanding written and verbal communication skills
🎯 A passion for helping people and improving processes
🎯 A self-motivated and proactive attitude
The Details
📅 Hours: Monday to Friday, 9 AM – 5 PM
📆 Some weekend days required per month (scheduled on a rota basis)
💻 Work from home with flexible arrangements
💰 Bonus opportunities based on performance
🤝 Regular team get-togethers and a supportive work culture
Why Join Us?
At SurveyBooker.co.uk, you won’t just be another employee – you’ll be a valued member of a tight-knit team that is passionate about innovation and customer success. Here, your contributions truly matter, and you’ll have the opportunity to grow both professionally and personally. We foster a collaborative and inclusive environment where your ideas are encouraged, your achievements are recognised, and your career can thrive.
If you’re looking for a fulfilling, long-term role where you can make a real difference, apply today – we’d love to welcome you to our team!