We’ve introduced a simple but powerful refinement: once a case is marked as completed, it can now be locked – preventing any further edits to key job data or documents.
📌 Why it matters:
✅ Ensures compliance and data integrity
✅ Prevents accidental (or unauthorised) changes
✅ Keeps historical records accurate and audit-ready
💡 How it works:
- Case becomes read-only upon completion
- You can still add notes and tasks or send emails (for post-completion follow-up)
- Admins can choose who has override permissions
No more worrying about late edits, overwriting critical information, or non-compliant data handling.
This is all about making your system more secure, more accountable, and more aligned with best practice.