Technology is no longer a nice-to-have in surveying – it’s becoming mission-critical.
In our recent webinar, “Tech Essentials for Surveyors: Working Smarter and Creating Better Client Outcomes,” Matt, founder of Survey Booker and tech lead on the RICS Home Survey Standard working group, unpacked the evolving role of technology across the surveyor’s workflow.
📌 From Friction to Flow: Using CRM to Manage the Full Client Journey
Surveying isn’t just about site visits and reports – it’s about creating a seamless experience from the moment an inquiry lands. CRM tools can cut admin time by 90%, ensure compliance, and enable surveyors to focus on what they do best: providing expert advice.
🛠 Tools That Do the Heavy Lifting
Smart measuring tools, drones, and LiDAR are helping surveyors collect better data faster – with more safety and accuracy. Integrating this with geographic data (GIS) allows for advanced modelling and risk forecasting, especially for commercial or portfolio clients.
👓 VR & AR: The Future is Visual
Virtual and augmented reality aren’t just buzzwords. They’re already enhancing training, helping clients visualise developments, and supporting real-time facilities management. Imagine inspecting a new build with a tablet that overlays the plans directly onto your view.
🤖 AI: Your New Assistant, Not Replacement
AI is assisting with everything from automated defect recognition in images to summarising complex reports. It’s a second pair of eyes — accelerating insights without replacing human judgment. Tools like Absolar are even using AI to assess entire cities for solar suitability – without stepping on site.
📈 Interactive Reports: Better Data, Better Decisions
Static PDFs are giving way to web-based dashboards that are mobile-friendly, searchable, and filterable – especially valuable for clients with multiple properties.
💡 Practical Advice for Surveyors
Be curious, even if tech feels intimidating.
Review tools regularly – what was clunky two years ago may be game-changing today.
Consider ROI, not just cost.
Maintain a strong cyber posture – secure systems matter.
🔮 Final Word
Surveyors who understand and embrace technology aren’t just more efficient – they’re more employable, more insightful, and more aligned with the expectations of today’s clients.