Customer Journey

The Residential Survey Customer Journey Part 1: Learning You Exist

You may not have considered this as the first part of your customer journey but it all starts with a potential customer learning that you even exist. If you’re only focusing on improving communication with people who enquire, you’re already missing out on opportunities.  You’ll probably have heard of the sales funnel – at each

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How to Prepare Your Surveying Customer Journey for Post Covid-19

Are you preparing your surveying business’ customer journey for the post-lockdown world? Or are you planning to go back to business as normal? The world as we know it has changed and so has the customer landscape. Those who weren’t using tech or the internet before are now far more engaged with it. Just look

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