Send customer emails
Send Survey Booker customer messages through SendGrid as the configured delivery method.
Twilio SendGrid
Reliable email delivery, connected to your surveying workflow.
Email communications
Send customer emails through a dedicated delivery platform
Twilio SendGrid is a cloud-based email delivery platform that helps organisations send transactional and automated messages through a dedicated email infrastructure.
When SendGrid is configured as the sending method for Survey Booker, firms can deliver customer emails from their established workflows without relying solely on an everyday mailbox.
Survey Booker manages the customer journey, templates and workflow triggers, while SendGrid provides an alternative route for sending the resulting customer emails.
Explore Survey Booker communications →
What Twilio SendGrid supports
Use a specialist sending platform to support dependable, professional customer communications at every stage of the job.
Automated delivery
Support workflow-triggered emails without requiring each message to be sent manually.
Sender identity
Use an authenticated business domain or verified sender identity for recognised correspondence.
Scalable sending
Support regular customer communications as the volume of jobs and automated updates grows.
Delivery foundations
Build on SendGrid tools for authentication, sender reputation and email delivery.
Connected workflow
Keep email sending within the same Survey Booker process used to manage the instruction.
Twilio SendGrid × Survey Booker
From Survey Booker workflow to customer inbox
Survey Booker prepares the right customer message at the right stage, with SendGrid providing the alternative sending route.
1
Configure SendGrid
Connect the required SendGrid details and verify the approved sender or business domain.
2
Prepare the email
Use a Survey Booker template, workflow trigger or appropriate customer update.
3
Deliver through SendGrid
Send the customer email through the configured SendGrid delivery service.
4
Continue the workflow
Keep the wider customer and job process moving within Survey Booker.
Professional communication at every stage
Consistent sending across the customer journey.
Use Survey Booker templates and workflow automations to prepare useful customer emails, then use SendGrid as the delivery method for messages that need to be issued reliably and consistently.
✓Branded, reusable email templates
✓Workflow-triggered customer communications
✓An alternative route for customer email delivery
✓Consistent sending as communication volumes grow
A clearer division of responsibilities
Survey Booker controls the operational workflow and message content, while SendGrid provides the infrastructure used to send the email. This keeps the integration clear and avoids presenting SendGrid as a shared inbox.
Survey Booker controls the operational workflow and message content, while SendGrid provides the infrastructure used to send the email. This keeps the integration clear and avoids presenting SendGrid as a shared inbox.
Support your customer emails with a dedicated delivery service
See how Twilio SendGrid can provide an alternative sending method for customer emails generated through Survey Booker workflows.
