Click to dial
Start supported calls directly from relevant customer and job records.
HiHi
Modern business calling, connected to your customer records.
VoIP and call integration
Connect your business phone system with the surveying workflow
HiHi is a UK business phone system offering deskphone, mobile and computer-based calling alongside CRM integration capabilities.
When HiHi is connected with Survey Booker, teams can start supported calls from relevant records, recognise known customers and keep completed call activity closer to the job.
This gives staff useful customer context at the point of conversation while supporting clearer records, more dependable handovers and a more personal response.
Explore Survey Booker communications →
What HiHi provides for connected calling
Bring modern business telephony and CRM information together to support efficient, well-informed customer conversations.
Caller recognition
Use the incoming telephone number to help identify an existing customer or contact.
Customer context
Open the relevant record so the team can review useful information before responding.
Call notes
Record useful notes against the appropriate contact or job following the conversation.
Compatible telephony
Use HiHi business telephony across supported deskphone, computer and mobile experiences.
Joined-up records
Keep telephone activity closer to the CRM process used to manage the instruction.
HiHi × Survey Booker
From incoming call to the right customer record
The HiHi connection helps bring supported telephone activity together with the customer and job information already held in Survey Booker.
1
Connect HiHi
Configure the supported HiHi and Survey Booker connection for the relevant users.
2
Start or receive the call
Click to call from a relevant record, or receive an incoming customer call.
3
Identify the customer
Use the caller number to locate and open the matching customer information.
4
Record the outcome
Add useful notes to the appropriate record and continue the wider job workflow.
More informed conversations from the first hello
Reduce searching and keep call context close to the job.
When a known customer calls, faster access to the relevant record helps the team respond with context. For outgoing calls, click-to-dial removes the need to re-enter telephone numbers and reduces avoidable mistakes.
✓Click-to-dial from supported records
✓Incoming caller identification
✓Faster access to customer context
✓Call notes kept with the relevant record
A more personal response with a clearer audit trail
HiHi provides the business calling platform and CRM connection, while Survey Booker remains the central customer and job record. Together they help teams handle calls efficiently without separating the conversation from the wider instruction.
HiHi provides the business calling platform and CRM connection, while Survey Booker remains the central customer and job record. Together they help teams handle calls efficiently without separating the conversation from the wider instruction.
Make every supported call part of the customer journey
See how HiHi and Survey Booker can bring business calling together with the customer and job records your team uses every day.
