Click to dial
Start supported calls directly from relevant customer and job records.
MondaGo
Connected calls, clearer customer context.
VoIP and call integration
Bring telephone calls and customer records together
MondaGo provides computer telephony integration software that connects compatible telephone systems with CRM and business applications.
When MondaGo is used with a compatible telephony service and Survey Booker, teams can start calls from relevant records and identify known customers when they call.
The connection helps staff reach the right record more quickly, add notes in context and keep telephone activity within the wider customer and job workflow.
Explore Survey Booker communications →
What MondaGo supports for connected calling
Connect compatible business telephony with customer records to support faster, more informed telephone conversations.
Caller recognition
Use the incoming telephone number to help identify an existing customer or contact.
Customer context
Open the relevant record so the team can review useful information before responding.
Call notes
Record useful notes against the appropriate contact or job following the conversation.
Compatible telephony
Connect through supported phone systems and service-provider configurations.
Joined-up records
Keep telephone activity closer to the CRM process used to manage the instruction.
MondaGo × Survey Booker
From incoming call to the right customer record
MondaGo helps connect supported telephone activity with the customer and job information already held in Survey Booker.
1
Connect the telephony service
Set up MondaGo with a compatible phone system and the appropriate Survey Booker connection.
2
Start or receive the call
Click to call from a relevant record, or receive an incoming customer call.
3
Identify the customer
Use the caller number to locate and open the matching customer information.
4
Record the outcome
Add useful notes to the appropriate record and continue the wider job workflow.
More informed conversations from the first hello
Reduce searching and keep call context close to the job.
When a known customer calls, faster access to the relevant record helps the team respond with context. For outgoing calls, click-to-dial removes the need to re-enter telephone numbers and reduces avoidable mistakes.
✓Click-to-dial from supported records
✓Incoming caller identification
✓Faster access to customer context
✓Call notes kept with the relevant record
A more personal response with a clearer audit trail
MondaGo provides the computer telephony connection, while Survey Booker remains the central customer and job record. Together they help teams handle calls efficiently without separating the conversation from the wider instruction.
MondaGo provides the computer telephony connection, while Survey Booker remains the central customer and job record. Together they help teams handle calls efficiently without separating the conversation from the wider instruction.
Make every supported call part of the customer journey
See how MondaGo and Survey Booker can connect compatible telephone services with the customer and job records your team uses every day.
