More time for surveying. More time for life.
How Jeremy and niSurv reduced daily administration, created capacity for additional surveys and reclaimed evenings and weekends for family life.
A small specialist practice serving customers across Northern Ireland.
niSurv Chartered Surveyors specialises in residential Level 2 survey work. From its office in Northern Ireland, the practice supports customers across Lisburn, Belfast, Bangor, Newtownards, Downpatrick, Ballynahinch and the surrounding areas.
Before Survey Booker, we were probably working until seven o’clock most evenings. Now I finish at five most days and do not work weekends. I did it to get time and have my life balance back.
Jeremy Brady · niSurv
Time returned to the business. And to life beyond it.
These outcomes reflect Jeremy’s experience of reducing repetitive administration, increasing weekly capacity and creating a working pattern with space for family life.
saved each working day
Automated paperwork, messages and connected processes remove recurring tasks that previously absorbed valuable time throughout the week.
surveys accommodated each week
With less time spent chasing customers and preparing paperwork, Jeremy can fit in additional surveys that comfortably cover the cost of the platform.
evenings and weekends
Finishing closer to five and no longer working weekends gives Jeremy more time with his family without limiting the practice’s earning potential.
Results are an individual customer experience and will vary according to each business, implementation and use of the platform.
A surveying system built to give a small practice its time back.
Jeremy explains how niSurv replaced time-consuming follow-up and paperwork with a connected process designed specifically for surveyors.
- Reducing time spent chasing and qualifying customers
- Automating paperwork and customer updates
- Connecting messages, portals and calendars
- Creating capacity for extra survey appointments
- Reclaiming evenings and weekends for family life
A conversation with Jeremy.
The complete customer interview, lightly edited for readability while preserving Jeremy’s meaning and experience.
Who are you and niSurv?
Hello, my name is Jeremy Brady. I run niSurv Chartered Surveyors in Northern Ireland. We are a small company specialising in Level 2 survey work.
What challenges did you face before Survey Booker?
Before Survey Booker, much of my time was spent chasing customers, talking to people on the telephone, qualifying leads and preparing paperwork.
Although we had automated as much as we could ourselves, there was still time being wasted that would have been better spent carrying out surveys.
How does Survey Booker help you?
That is an easy one: time. I have been able to free up enough time to fit in an extra few surveys each week, which has easily paid for Survey Booker.
How much time have you saved on administration?
The amount varies because every week is different, but I estimate that Survey Booker has easily saved me an hour a day.
When you add that up over a week, a month or a year, it becomes a considerable amount of time.
How much have your sales grown?
Sales growth was not really why I chose Survey Booker. I did it to get time back.
Before Survey Booker, we were probably working until seven o’clock most evenings to finish the paperwork and administration. Now I finish at five most days and do not work weekends. I wanted my life balance back and more time with my family.
How has Survey Booker helped you engage customers?
Customers really like the portal and find it informative and easy to use. I can send messages, and they can respond, all within Survey Booker.
The paperwork is sent automatically, so I do not have to think about it. Calendar integration and the connected process make everything faster.
What have you been most impressed with?
Apart from how professional and helpful the staff are, it is the fact that Survey Booker was designed specifically for surveyors.
I had tried setting up a CRM with one of the main providers and found it difficult and clunky because it was not designed for our profession. Survey Booker works out of the box.
Would you recommend Survey Booker?
Absolutely. It has saved me a great deal of time and enabled me to make more money.
Especially for small firms that have a lot of time tied up in administration, it is a no-brainer.
Success was not measured only in more work. It was measured in time returned.
For niSurv, automation created capacity for more surveys while removing the need to spend evenings and weekends completing routine paperwork. The commercial return mattered, but the renewed work-life balance mattered more.
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