Matt Nally, founder of Survey Booker, speaks with Marion Ellis on The Surveyor Hub Podcast

Matt Nally from Survey Booker spoke with Marion Ellis from The Surveyor Hub about the customer experience in surveying and how technology can help surveyors to have more time for customers, surveys or themselves! We discussed:

– How Matt conducted customer experience research for the surveying industry
– The findings on inquiry response time and the quality of websites of surveyors
– Why it’s so important to respond to customers within one day
– How Survey Booker works and its benefits for surveyors
– How surveyors can improve the quality of engagement with customers

 

Listen to the podcast below…