Faster response. Stronger growth at scale.
How David and Landview Surveyors connected their customer journey, reduced manual administration and created the capacity to grow a multi-location surveying practice.
A growing practice, supported by a more scalable process.
Landview Surveyors is a RICS-regulated residential surveying practice offering Level 2 and Level 3 surveys and valuations across England. From its Surbiton base and regional offices, the business supports private clients through a broad network of surveyors.
Time saved on administration is invaluable. It has been the difference between growing the business and having to recruit more administrative staff than reasonably required.
David · Landview Surveyors
Faster customer response. Capacity for wider growth.
These outcomes reflect David’s experience of using Survey Booker as Landview expanded from a small-trader practice into a medium-sized surveying business.
administration savings
Connected lead responses, terms and payments reduced manual work and removed the need to expand the administrative team at the same rate as the business.
increase in turnover
Faster response to client needs created more time to focus on surveyor recruitment and contributed to a reported uplift of nearly 100% in turnover.
communication and transactions
Automated templates keep customers aware of each stage, while quicker lead responses, terms and payments support a smoother journey.
Results are an individual customer experience and will vary according to each business, implementation and use of the platform.
From manual processes to a platform ready to support growth.
David explains how Landview improved speed, customer engagement and operating capacity while introducing the system gradually and with minimal disruption.
- Responding to leads and issuing terms more quickly
- Taking payments through a connected process
- Growing without recruiting an unnecessarily large admin team
- Introducing the platform in manageable stages
A conversation with David.
The complete customer interview, lightly edited for readability while preserving David’s meaning and experience.
Who are you and Landview Surveyors?
My name is David from Landview Surveyors. We are a residential surveying practice, mainly undertaking private-client Level 2 and Level 3 surveys across England.
What challenges did you face before Survey Booker?
The main challenge we faced before Survey Booker was the general administrative work, which was mainly being conducted manually.
This would slow down our response times to leads, the sending of terms and the issuing of reports.
How does Survey Booker help you?
Since becoming a Survey Booker customer, we have been able to reduce our response times to leads, send terms more quickly and even take payment through the process.
I think that is pivotal in a world where the public expects fast communication and transactions.
How much time have you saved on administration?
Time saved on administration is invaluable. It has been the difference between growing the business and having to hire more administrative staff than reasonably required.
How much have your sales grown?
Survey Booker has allowed us to respond to our clients’ needs more quickly. In turn, we have been able to focus more on surveyor recruitment, and this has increased turnover by nearly 100%.
How has Survey Booker helped you engage customers?
Since being with Survey Booker, we have been able to increase customer engagement seamlessly. This is mainly thanks to the automated response templates.
It means the client is aware of the stage the process has reached at all times.
What have you been most impressed with?
For me, it is the support side of things that has impressed me most. It is never easy to integrate a new system, so being able to do that in stages, seamlessly and with minimal disruption was a big factor in making it a smooth transition for us.
Would you recommend Survey Booker?
I would definitely recommend Survey Booker to other surveying professionals. From our experience, it has been a contributing factor in the company’s growth from a small-trader practice to a medium-sized business with surveyors based throughout England.
I would recommend it to any surveying professional, whether a small independent or a larger corporate. Thank you to Matt, the support staff and everyone else behind the scenes at Survey Booker. We look forward to continuing to work with you in the future.
Growth did not require a larger admin team. It required a more connected process.
For Landview, faster lead responses, terms, payments and customer updates created capacity to recruit surveyors, extend coverage and grow turnover without administrative headcount increasing at the same rate.
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