More time surveying. Every instruction organised.
How Alex and AHN Surveyors reduced daily administration, made instant quoting easier and gave customers clear visibility from booking through to report delivery.
An independent Chartered Surveying practice serving North Devon.
AHN Surveyors is a RICS-regulated independent practice providing residential surveys, valuations and related property services throughout North Devon, the Torridge District and surrounding areas including Barnstaple, Bideford, Braunton, Great Torrington, Holsworthy, South Molton and Ilfracombe.
Before Survey Booker, I was spending more than an hour a day carrying out administrative duties. I probably now spend only around 20 minutes because the system is easier to use and much more organised.
Alex Hillman · AHN Surveyors
Less time managing the process. More time delivering the service.
These outcomes reflect Alex’s experience of centralising the instruction journey, reducing daily administration and creating a simple, visible experience for both the practice and its customers.
approximately each day
Alex reports reducing administration from more than an hour per day to around 20 minutes through a clearer, more organised system.
quotes through the website
A simple website link allows prospective customers to obtain quotes almost immediately, supporting a faster and more accessible route into the practice.
stage kept visible
Booking details, terms, appointment dates, report expectations and messages remain accessible, helping customers feel informed throughout their instruction.
Results are an individual customer experience and will vary according to each business, implementation and use of the platform.
From administration-heavy days to one clear view of every job.
Alex explains how AHN Surveyors uses one central system to organise bookings, reports, invoices and customer communication with far less daily administration.
- Seeing the status of every booking and report
- Identifying outstanding invoices quickly
- Providing instant quotes through the website
- Keeping customers informed before and after appointments
- Receiving fast, responsive support when needed
A conversation with Alex.
The complete customer interview, lightly edited for readability while preserving Alex’s meaning and experience.
Who are you and AHN Surveyors?
My name is Alex Hillman. I’m a Chartered Surveyor based in North Devon, and my company is AHN Surveyors.
What challenges did you face before Survey Booker?
Before using Survey Booker, I found that I was spending almost more time on the administrative side of the business than on the actual surveying.
Survey Booker has helped to reduce the amount of time I spend on those administrative duties significantly.
How does Survey Booker help you?
Putting everything onto one central system makes the whole practice much more organised.
I can see which stage each job has reached, where I am with reports and whether there are any outstanding invoices.
How much time have you saved on administration?
Before Survey Booker, I was spending well in excess of an hour a day carrying out administration.
I probably now spend only around 20 minutes a day because the system is much easier to use and much more organised.
How much have your sales grown?
Survey Booker has definitely helped my sales to grow. A simple link connected to my website enables people to obtain quotes almost instantly.
How has Survey Booker helped you engage customers?
Customers like being kept in the loop throughout the survey. They are informed once it is booked and can download their Terms of Engagement.
They can see the appointment time and date. After the visit, I can notify them when to expect the report, and they can message me through the system at any time. The ease of use has made everything much better.
What have you been most impressed with?
What has impressed me most is how much time Survey Booker has saved and how easy the system is to use.
Would you recommend Survey Booker?
I would definitely recommend Survey Booker to a company of any size.
I would also like to thank Matt and the rest of the team. Whenever I have a query or issue, they are quick and responsive, and that has made my life much easier.
Organisation changed the working day. One system made the whole practice easier to manage.
For AHN Surveyors, central visibility reduced the time Alex spends administering jobs while helping customers understand what is happening, when the survey will take place and when their report will arrive.
Continue exploring real customer experiences.
You have reached the end of this video collection. Return to the complete customer story library to revisit a practice or explore more customer-reported outcomes.
See what Survey Booker could make possible for your business.
Book a tailored demonstration and explore how one connected platform can support your sales, administration, compliance and customer experience.